Although I encountered a few minor issues with my kit, I was genuinely impressed by how both the community and the creator stepped in to help. The customer service was outstanding—quick to respond, incredibly helpful, and truly committed to resolving the problem. They patiently guided me through the troubleshooting process with clear instructions and promptly shipped replacement parts without any hassle.
Once everything was set up, the keyboard performed beautifully. While a few custom actions didn’t work perfectly out of the box, it wasn’t a major concern since Vial offers powerful customization options to fine-tune everything to your liking.
The build quality is excellent; clearly, a lot of care went into the design. This level of service is rare and deserves recognition. Highly recommended!

It's refreshing to come across a brand like this. Good, great, grand...exceptional! I came into a few issues that Vincent didn't fail to guide me through. Notably with the microcontrollers, Vial keymapper, and soldering. All of which was resolved without necessitating replacements or even crowd sourcing help. The price factors in cost of material, RSI relief, a rocking Discord community, brilliant engineering, and countless redeem-me support tickets from the founder himself.

Coming from a 60+ key keyboard to 36 feels more daunting than it needs to. I've made a habit to set out 20-30 mins per night learning the alphabet and function keys (Control, Command (meta), Alt, and Shift). One screen up with my keymap on Vial, and another with typing.com's 1-page prompt test. I'm at about 17 WPM from 6 WPM, 2 nights prior.

I'm pleased with my order and can finally quit the hunt for a working setup

Excited with how the build is turning out. Vinnie was kind enough to send me a new thumb cluster board and MCU after I screwed up on my first try too. Assembly isn’t for the faint of heart, but if you can solder OK and feel comfortable flashing the firmware I think you’ll love it.

Keyboard feels good and seems like its going to help my carpal tunnel. I made a mistake when soldering the micro controller. The creator gave me advice and shipped me replacement parts right away. This is my first custom keyboard and the guys on the Discord have been so helpful. 10/10 first keyboard building experience.

As a person switching from the most generic keyboard one can imagine ( staggered + full size ) it was pretty interesting yet a bit challenging idea to switch to such unconventional design of keyboard, it takes time to switch ( especcialy if you switching not from splits ), but it is much more convinient than it looks like, most of buttons are where u expect them, and ability to use not one, but six different buttons with two fingers you ussualy use just for Space bar, is so convinient and easy that after trying you feel betrayed that on most regular keyboards so much space is used by one key.
Ability to modify the keyboard both in software ( qmk, vial... ) and hardware ( changing the looks of case and printing it in any color you want to ) is what is also great.
The only problem for now is mostly lack of more detailed and packed documentation about assembly of the keyboard, but the creator of it always happy to assist in discord so its not a big deal, at least for me.